Support
Setting up, permissions, billing and how to reach us.
Download and install
Roundhand runs on a Mac with Apple silicon and macOS 14 or later. Roundhand runs on a PC with Windows 11 and an x64 (Intel or AMD) processor. Intel Macs are not supported.
On a Mac, download it from the Mac download page, open the disk image and drag Roundhand to Applications.
On Windows, install it from the Microsoft Store through the Windows download page.
Permissions
Roundhand asks for Microphone and Accessibility permission on first launch. Microphone lets it hear you; Accessibility lets it write into the app in front of you.
If dictation hears nothing, or the text never appears, open System Settings > Privacy & Security, check that Roundhand is turned on under Microphone and under Accessibility, then quit and reopen Roundhand.
Cleanup modes
Offline rules clean up your text on your Mac and are always free.
Cloud cleanup sends the transcript text to a cleanup provider for better punctuation and wording: the managed service that comes with the trial and the Pro plan, or a provider you choose with your own API key on the Power plan.
If the managed allowance runs out or the provider cannot be reached, Roundhand falls back to offline rules.
What is sent, and where, is on the privacy page.
Account and sign-in
You sign in from the Roundhand app with your email address and a one-time code sent to it.
If the code does not arrive, check your spam folder, then request a new code from the app.
Signing out and back in does not reset the free trial.
Opening plans from the app
To choose a paid plan, the app opens roundhand.dev with a single-use sign-in link, so you do not sign in twice.
If the page says the link has expired or was already used, return to Roundhand and choose a plan again to get a fresh link.
Checkout and billing
Payment happens on Polar's checkout page. Polar is the Merchant of Record and sends your receipt.
Your plan activates in Roundhand once Polar confirms the payment. If checkout is unavailable or cannot start, wait a few minutes and try again from the app.
Invoices, payment method changes and cancellation are in Polar's customer portal, which the app links to. Refunds are covered in the terms.
If you were charged but your plan did not change, write to support@roundhand.dev with the email address you paid with.
Updates
Roundhand checks for updates itself and installs each new version in place.
What changed in each version is on the release notes page.
Contact
For help with anything not covered here, write to support@roundhand.dev.
Include your macOS version, your Roundhand version and what you tried. Never send an API key or a password.
Frequently asked questions
- How do I set up Roundhand?
- On a Mac, download Roundhand from roundhand.dev, open the disk image and drag Roundhand to Applications; on first launch it asks for microphone and Accessibility access, so it can hear you and write into the app in front of you. On Windows, install Roundhand from the Microsoft Store and allow the microphone the first time it listens. Then hold the dictation key, speak, and the text appears at your cursor.
- Does Roundhand send my audio or text anywhere?
- Roundhand processes your audio on your computer, and the audio is never uploaded. Transcript text, of a dictation or of a meeting you record, is sent to a cleanup provider only when cloud cleanup is on, either the managed service or a provider you choose with your own API key. A dictation's cleanup request can also carry the identifier of the app you are typing in, its window title, the web address when that app is a browser, and the text already in the field. Nothing is read from password and other secure fields.
- How much does Roundhand cost?
- Roundhand is free to download, a new account gets a 30-day trial of cloud cleanup, and dictation with offline cleanup stays free after it. The Pro plan adds managed cloud cleanup and the Power plan is for people who bring their own API key. Current prices are on the Roundhand pricing page.
- Can Roundhand take notes in my meetings?
- Roundhand records meetings on your computer: when Zoom, Teams, Meet or another call app starts using the microphone, it offers to record, and afterwards you get a transcript with each speaker labelled. With cloud cleanup on, it also writes a summary and each person's action items. Recording and transcripts are on every plan, including Free.
- Does Roundhand work without an internet connection?
- Dictation and the offline rules cleanup run on your computer without a connection once the speech model has downloaded. Cloud cleanup, sign-in and checkout need a connection.
- Which computers does Roundhand run on?
- Roundhand runs on a Mac with Apple silicon and macOS 14 or later. Roundhand runs on a PC with Windows 11 and an x64 (Intel or AMD) processor. Intel Macs are not supported. Roundhand works in the apps you already use, including messages, email, documents, browsers and technical tools.
- Is Roundhand available for Windows?
- Roundhand is available for PCs running Windows 11, and it installs from the Microsoft Store. One account and one plan cover Mac and Windows, on up to three computers. Install steps and the Store link are on roundhand.dev/download/windows.